Frequently Asked Questions

We’re here to answer your questions. Our FAQ section covers common inquiries and concerns we frequently receive. If you have more questions, feel free to reach out!

Our website allows you to upload PDF, PNG, or JPG files. For large documents, we suggest you upload
your files to www.wetransfer.com or www.filemail.com . Thereafter paste the download link address as
an upload attachment on the WDI Website.

Regarding pricing, we will evaluate what needs to be executed in your order and send you a quotation
document. Our sales team may also possibly contact you.

Once your quotation document is finalized, you will then be required to make a 50% deposit before we
begin working on your Job Card.

Depending on the payment plan you have with us, we will make changes to your work for
free within 7 days by default, thereafter you will be charged for additional changes. Retainer
membership plans have a 14-day change request window. Please visit our plans and pricing
page.

Our team operates with a turnaround time of 1 to 3 days, although exceptions may apply for
larger design projects (we will stay in touch consistently). When your Job card is finally ready,
we will send it to you via the email address you provided us.

No, anyone requiring design work can simply upload a Job card on our website. Please note that
terms and conditions apply.

Yes, we take pride in keeping all data sent to us confidential.